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CLARITY ON THE INSIDE MEANS IMPACT ON THE OUTSIDE

THE BEST CX STARTS FROM WITHIN

Innersphere® a new division launched by Sponge, was inspired by the discovery In recent years that creating exceptional customer experience starts by ensuring the inside the company – its heart and soul of employees and management – are fully engaged to make the most of the brand’s role on the outside. We find it especially gratifying to engage both a company’s culture with employee engagement, and their consumers at the same time.

Innersphere develops employee engagement content and activations that inspire, inform and empower the organization to better understand the potential for technologies to elevate the customer experience.

+86%
awareness

OUR EVENT EXPERIENCE DESIGN FOR HYATT’S GLOBAL SUMMIT CATAPULTED DIGITAL TRANSFORMATION AWARENESS LEVELS FROM 35% TO 65%

A NEW INTERACTIVE WEBSITE FOR HYATT BRINGS DIGITAL TRANSFORMATION STORIES TO LIFE, DRIVING A DEEPER UNDERSTANDING AMONG EMPLOYEES OF HOW NEW TECHNOLOGIES IMPACT THE GUEST EXPERIENCE

+30% 

OUR GLOBAL WORLD OF HYATT APP ACTIVATION CAMPAIGN RAISED EMPLOYEE AWARENESS AND BOOSTED WORLD OF HYATT ENROLLMENTS BY 30%

SPONGE VIDEO ILLUSTRATES THE FUTURE CUSTOMER EXPERIENCE FOR McDONALD'S